Help & Contact

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  • About Bickers

    For over 35 years, Bickers has been importing and supplying parts for the motorcycle trade. We have built up an impressive portfolio with manufacturers of the highest quality motorcycle parts and accessories such as Maxxis tyres, Motorex oils and RK chains.

    We have a nation-wide support team who are available to visit your store and discuss your requirements. They are backed-up by our friendly and knowledgeable sales team who will take your orders and answer any questions that you may have about our products.

  • Company Info

    When it comes to tier one motorcycle parts, consumables and accessories, Bickers has lead the way since 1975 in providing the trade with the best quality, at the right price and at the right time.

    From chains to oil, tyres to specialised bike tools, Bickers the one stop shop for a wide range of both premium and value-driven parts and accessories that meet the demands and expectations of all types of motorcyclist.

    Established since 1975 in Ipswich, and now based in the port of Felixstowe, Bickers prides itself on good old-fashioned customer service. Now backed by Maxxis International, Bickers remains the same friendly family firm it was four decades ago. It is through its industry knowledge and shared values that Bickers understands the unique challenges facing the market, meaning the company supports its customers to get the most out of stocking and selling the wide variety of brands and parts it supplies. Special offers are introduced regularly to reward loyalty and provide even more sales opportunities for its customers.

    The quality and value of the parts speak for themselves, but what makes Bickers stand out is the company?s commitment to its customers. 98 per cent of orders arrive with customers the next day, while stock availability is at a market high of 96 per cent. This means if you need it, chances are Bickers have it and will get it to you as soon as possible.

    Distributor Of Top Brands

    Buy direct from the importer - Bickers are your first-call distributor for an impressive portfolio of the worlds highest quality motorcycle hard-parts, consumables and accessories, including: Maxxis tyres, Motorex Oils, GS Batteries, Shido Lithium Batteries, Delta Brake Pads and Vesrah Friction Products, RK chains and Afam Sprocket kits. All our product lines are monitored for stock availability in real time at www.bickers-online.co.uk or call our friendly sales team to discuss your needs 01394 60 40 40

    Distribution In The UK

    Bickers UK sales network is made up of managed local territories throughout the country, with each area having it?s own dedicated sales team. Each team is responsible for the care of it?s customers to give the outstanding service that keeps our customers coming back year after year, your business matters and is guaranteed reliable, knowledgeable local service from Bickers.

    Customer Service

    Our team of sales staff are available to call throughout business hours to help with any enquiry you may have. We have a nation-wide support team who are available to visit your store and discuss your requirements. They are backed-up by our friendly and knowledgeable sales team who will take your orders and answer any questions that you may have about our products.

  • How To Use Your Account Page

    For everything account related visit the 'YOUR ACCOUNT' section, normally the first page when you have logged in.

    You will be presented with the following options;

    • MY SAVED BASKETS: View your saved baskets and restore them to your shopping basket.
    • MY ONLINE ORDER HISTORY: Track your recent online orders and re-order previous online orders
    • ORDER HISTORY: View all previous orders
    • INVOICES & STATEMENTS: View account statement history
    • MY DETAILS: Update your account details including your email address and newsletter subscription
    • MY ADDRESS BOOK: Manage your delivery and billing addresses
    • MY PASSWORD: Change the password you use to login
    • LOGOUT: Securely logout of your Bickers account
  • Showing Prices Including or Excluding VAT

    Prices can be displayed either including or excluding VAT.

    Desktop: Simply use the VAT selector located in the very top blue bar across the Bickers website. it will either read VAT (INC). for prices being shown inclusive of VAT or EX. VAT for excluding VAT.
    Mobile: You can select either Inc VAT or Ex. VAT button from the homepage or every product-related page.

  • Order History - What do the remarks mean?

    Some remarks are added to orders normally for internal use or your reference, this includes;

    • "WEB" or "B2B": This means the order was placed online through our B2B website
    • "Email" : A note that the order was placed through an email, normally through sales@bickers-online.co.uk
    • "ASM" : A note to signify the order was placed through an Area Sales Manager

    • "BIN - GREEN": If the item is part of a Back Order for example, you will have already received the full order note/packing slip (your copy is in Green), so the new additional slip is disposed of to avoid confusion.

    • Various Names: Normally a reference is added for who processed the order in our Sales Team and if the order was placed through your Area Sales Manager (Account Manager) then their name is placed on the remarks too
  • How To Use The Chain & Sprocket Kit Builder

    Find the chain and sprocket kit you wish to customise and select the 'CUSTOMISE THIS KIT' button.

    You will then be presented with the front and rear sprockets and any compatible chains. If you wish to only change your Chain then skip to Step 3 of the builder to select it.

    Steps

    1. Select a front sprocket
      Selecting a smaller or large amount of teeth will automatically adjust the chain length to still suit the original kits' parameters
    2. Select a rear sprocket
      Selecting a smaller or larger amount of teeth - combined with any difference son the front sprocket - will automatically adjust the chain length to still suit the original kits' parameters
    3. Select a Chain
      From the available options the chain may differ in colour and/or grade, the grade will always meet or exceed the grade in the original kit you are customise of the OE grade of chain
    4. Select a Chain Box
      You can select whether to include a chain box, this helps minimise waste (and cost) if the kit is immediately fitted.
    5. Select Extras
      Select any extras for the chain kit, this includes any chain lubes and any clips or links compatible with the chain choices

     

     

  • Adding your own Part Numbers

    When logged in you can add your own product numbers to each product, this is for your own reference. This reference can then be used for product searches.

  • view past invoices

    Invoices & Statements

    The invoices and statements section has been completely revamped to ensure that you can always access your account transactions, this includes invoices, credit notes, adjustments, and incoming payments.

    Invoices and Statements are also available for download from this section

    Order History

    Your complete Order History from our internal system can be seen online, unlike the 'Online Order History' this contains orders that were placed through e-mail, over the phone, and through the online B2B.

    The Order History can look back at orders as far back as our system supports and allows you to lookup the products by clicking on the link in the order lines, allowing you to find either the original product or any possible alternatives if the product has been superceded.

    Online Order History

    For any orders that have been placed online you can immediately find them through your Online Order History.
    This allows you to quickly Re-Order from your previous orders and see the status of those previous orders.

  • International Delivery

    Unfortunately we do not currently delivery to addresses outside of mainland UK. You may place an order for Products from outside the UK, but this order must be for delivery to an address in mainland UK.

  • Dispatch Times

    Orders are dispatched within 24 hours if the parts are in stock.

     

  • Why isn't my business appearing on the stockist finder?

    The stockist finder is only populated with businesses that have an active trade account with Bickers and show activity in our records over the last 6 months.
    Our database for the stockist finder is also only updated when significant changes occur that warrant an update.

    If you still feel your business is missing from the Stockist Finder please contact us at  data@bickersplc.com
    You can also contact us if you wish for your business to be removed from the Stockist Finder.

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